In February 2018 after months of research, I went to a Microsoft Store and purchased a Surface Book 2 13.5″ i7 model to replace my MacBook Pro. With the warranty, it was a significant investment of just over $3000 CDN. I’ve used my Surface Book 2 every single day (documenting it in this video series) and up until the end of 2020, it did everything I needed it to do. However, my next laptop will not be a Surface Book or any Surface for that matter.
Before we jump to conclusions, I’m not dissatisfied with my original purchase or even have buyer’s remorse in any way. The Surface Book 2 has served its role with me admirably without a single fault and I know from reading thousands of comments on my Surface Book 2 videos, that others have had issues. For me, here are the reasons why I will be moving on:
- My needs for a laptop have significantly changed. I think this is something a lot of people overlook when they get critical with directions laptop brands go. Laptops change, but so do we. With video conferencing being used more and more, a passively cooled i7 is showing some struggles. Oddly enough, some video conferencing platforms utilize the dGPU which is actively cooled and runs perfectly, but some platforms, mainly Google Meets rely on the CPU and integrated graphics and I’ve tried nearly every tweak out there to get it to cooperate. Running 25 tabs, several programs and conferencing software generates a lot of heat that it simply cannot get rid of. The need for a dGPU has also gone away and laptops with them are no longer a draw, changing the field of choices dramatically. A good screen, powerful CPU and solid battery life are specs that I am not willing to give up though.
- The Surface Book 3 was a bit too safe. I had high hopes that the patents that Microsoft took out that clearly showed some ideas they had for the Surface Book would be released in the third generation machine. However, like many others, I was disappointed that it was essentially just a chipset refresh with some other minor improvements to the hinge mechanism. That’s fine if you don’t already own a Surface Book, but for those that did, it seemed very lacklustre.
- The closure of the Microsoft Store. I’ve said this multiple times, but the closure of these stores was a huge blow for me. It was the only place to really go in my area to see high-end laptops and actually pick them up and get a feel for them before buying them. This was a huge part of making my original decision to buy the Surface Book 2 in 2018 because I could actually see it. For most other laptops I had to rely on reviews, videos and other marketing to try and decide remotely if it was worth the investment. Surface lost that advantage and now goes back into the pile of choices that I would now have to bite the bullet on and order blindly without ever touching the device.
- Changes in warranty service. The benefit of having a Microsoft Store nearby and a Business Warranty was if anything ever went wrong, I could walk in and get it sorted out very quickly. Now that isn’t an option. So just like I explained above, it is open season for whoever can provide the best warranty for my device in my region. Since this is a device I use for work and not personal use or hobby related tasks, that extra layer of protection means a lot to me. So whoever can provide the best service in that area is now a contender.
- I’ve learned a lot about laptop design. Three years is a long time and I have learned a lot about laptop design and what is truly important for my needs. I remain confident in 2018 I made the best decision 2018-me could make and I have no regrets. But knowing what I do now, I will make my next decision based on 2021-me and what he knows.
In conclusion, none of the reasons listed above are a negative experience with the Surface Book 2. In terms of what replaces it, I have narrowed that down to a select few machines and it looks like parts availability and timing will have more to do with choice. Regardless of that choice, I’ll be Thinking Differently in the future.